Good friend and colleague, Byron van Arsdale, an experienced coach, has been working in the area of improving the quality of conference calls, here is his latest work http://budurl.com/7hjf
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Thanks Ray!
The most surprising part of our research was that 98% of professionals think he or she is successful at leading effective conference calls and that “everyone else” needs training. This is a perfect example of the “Blind Spot” quadrant of the Johari Window.
Hiring a good coach is a proven way to quickly identify and eliminate your leadership blind spots.
Byron
Co-Author: No More Lame Conference Calls (Kindle)