Skills and Attributes

Coach Approach to Management

Managers and Leaders using a coach approach to management are essential for 21st century business. In an environment of uncertainty, intense competition and globalisation of markets, innovation, creativity and improved performance are vital to business success. “People, not capital, are businesses’ most vital asset. An organisation must innovate more and…

Coaching conversations

In every conversation there are the seeds of new tomorrows …… Coaching conversations are not predicated on the expert use of models or structure, but on connection, relationship, full attention on the client, great listening and questioning. There are so many models of coaching conversations,  3 step, 4 step, 5 step,…

Conversations tell a story

I’m known for striking up a conversation with almost anyone, especially in shops, restaurants etc. At a restaurant counter today and chatting as usual to the serving staff my wife turned to me and said, “Isn’t it amazing how the human side of people always comes through when we take…

Coaching Culture – how to build it!

Building coaching culture I have used this approach several times, as a half day session with groups, and even as a 90 minute telephone session with coaches studying ‘leadership coaching’; it works well. The insights that people get are extraordinary – and we have to use a very focussed, question…

Applying real coaching skills in managers and leaders

For managers implementing the ‘coach approach’ in their everyday busy business life. The approach and effective conversations of a ‘leader / coach’ are often very different to what they learned in the past, not least because it demands a shift from the problem solving behaviours that so many managers have found successful, and have been rewarded for in their organisations.