Coaching Know How» management success http://www.coachingknowhow.com Bringing together coaching knowledge, resources, tools, skills, ideas and inspirations Thu, 29 Dec 2011 15:34:38 +0000 en hourly 1 http://wordpress.org/?v=3.3 Coaching Change http://www.coachingknowhow.com/2010/02/coaching-change/ http://www.coachingknowhow.com/2010/02/coaching-change/#comments Fri, 05 Feb 2010 16:39:03 +0000 admin http://www.coachingknowhow.com/?p=313 Continue reading →]]>
Have done a huge amount of coaching managers / leaders through change recently.  Some practical tips (top 20!), for being effective in this context are below, and I’m sure there are many more to add! 
Support managers to:
 
  • Be confident – they do amazing things already!
  • Have clear and positive view of progress so far
  • Trust in their innate skills and abilities
  • Ask “What would make things ‘even better?’”
  • Deflect negative energy into something more positive or into their ‘zone / circle of control’
  • Drive conversations down to what are the real challenges – find common ground, challenge and build back up
  • Watch out for suggestions / plans that, “throw the baby out with the bath water!”
  • Emphasise the ‘real world’ view – as distinct from myth, fantasy, stories or misunderstandings in the organisation
  • Encourage awareness of the customer viewpoint, (and the cutomer’s customer!)
  • See / come from the employee viewpoint in conversations, they are key to making change work
  • Be aware of the point of diminishing returns
  • Focus on the principle or the ‘Why?’ – the high level reason for change
  • Focus and refocus on what’s important for people – be relentless in this respect
  • Status Quo is NOT an option
  • Be aware that Leading the organisation is different, (to managing)
  • Take people with you
  • Inspire
  • Listen to the opinions of their employees
  • Create dialogue everywhere
and above all:
  • Support each other – meet – talk – coach – interact – network!
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